Setyobakti, Moh. Hudi and Murniati, Wahyuning (2020) Dimensions of Service Quality Satisfaction Community at the Village Government Office. WIGA Jurnal Penelitian Ilmu Ekonomi, 10 (1). pp. 13-17. ISSN 2549-5992
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Abstract
Enhancement public service is one goal of the village setting for the community. Therefore, this study analyzed the correlation between the dimensions of customer satisfaction and community satisfaction. The sample in this study was 83 respondents, Lumajang community who use the services of the village offices, which were analyzed using multiple linear regression. The results showed empathy variables that influence people's satisfaction significantly. The coefficient of determination in this study was 77.8%, it can do that only requires empathy Lumajang community village government in the ministry. But the village government should not rule out other dimensions of quality of service, because they have laws that regulate their work to the public. Keywords: Service Quality, Satisfaction, Village Government
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | ITB WIGA LUMAJANG > Program Studi Akuntansi |
| Depositing User: | Mr rouf abdur |
| Date Deposited: | 30 Sep 2020 03:26 |
| Last Modified: | 30 Sep 2020 03:26 |
| URI: | http://repository.itbwigalumajang.ac.id/id/eprint/894 |
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